PRAZ SPORTS – GENERAL TERMS AND CONDITIONS OF RENTAL (GTCR) Preamble

The company Praz Sports,
a simplified joint-stock company (SAS) with a share capital of €49,210,
registered with the Annecy Trade and Companies Register under number 377 825 278,
whose registered office is located at 1546 Route des Praz, 74400 Chamonix-Mont-Blanc, France,
(hereinafter referred to as the “Company”),
offers on its website https://www.prazsports.com/ (hereinafter the “Website”) an online reservation service for sports equipment intended for rental.

Any person making a reservation via the Website is referred to as the “Client”.

These General Terms and Conditions of Rental (GTCR) define the conditions under which the Company makes rental equipment available to the Client as part of a remote reservation.

Any validation of a reservation implies full and unconditional acceptance of these GTCR, without restriction or reservation.

The Company reserves the right to modify them at any time. The applicable conditions are those in force on the date of the reservation made by the Client.

Article 1 – Legal Capacity

The Client declares that they:

• are at least 18 years old and have the legal capacity to enter into a contract,
  or

• hold parental authorization allowing them to make a reservation.

The Company reserves the right to refuse any reservation in the event of a previous dispute or abnormal behavior.

Article 2 – Equipment Offered

The Website offers equipment categories, not specific models.
The visuals and examples shown are for illustrative purposes only and are non-contractual.
The Client reserves an equipment category corresponding to a defined skill level and range.

Article 3 – Prices

Prices depend on the equipment category, rental duration, and period.
The prices displayed on the Website include any discounts related to online reservations.
Any rental made without an online reservation will be charged at the in-store rate in force.
The Company reserves the right to modify its prices at any time, without affecting reservations already confirmed.

Article 4 – Reservation Terms

Reservations are made online up to 48 hours before the start of the rental period, subject to availability.

The Client selects:

• rental dates,

• equipment category,

• user information.

A reservation is considered registered only after payment in accordance with Article 5.

Article 5 – Payment

For any online reservation made on the Website, the Client must pay a deposit corresponding to approximately 30% of the total rental amount, according to the conditions displayed at the time of reservation.

Payment of this deposit constitutes firm and final confirmation of the reservation.

The remaining balance is paid directly in-store at the time the equipment is returned.

The Company reserves the right to refuse to hand over the equipment or to delay its return until all amounts due have been fully paid.

Article 6 – Payment Methods

Online payment is made by credit card via a secure payment platform.
Banking data is neither stored nor retained by the Company.
In the event of payment refusal, the reservation is automatically canceled.

Article 7 – Formation of the Contract

The rental contract is deemed concluded at the time of online reservation validation, materialized by:

• payment of the deposit referred to in Article 5, and

• the sending by the Company of a confirmation email summarizing the reservation.

When collecting the equipment, the Client must sign the rental contract / quotation provided by the Company, which constitutes final confirmation of the commitments of both parties.

The Company’s automated recording systems constitute proof of communications, reservations, and payments made.

Article 8 – Modification of the Reservation

Size and/or category changes are possible in-store, subject to availability.
Removal of an item is considered a cancellation.
No additional equipment may be added to an already confirmed reservation; a new reservation is required.

Article 9 – Collection, Return, and Rental Period

The equipment is collected from the Praz Sports store indicated at the time of reservation.

To collect the equipment, the Client must:

• present a valid ID if requested,

• provide a credit card imprint,

• sign the rental contract / quotation.

The equipment may be collected the day before the rental period from late afternoon, according to store opening hours.

The equipment must be returned no later than the last day of rental, before store closing time.
Any delay will result in additional rental days being charged at the rates in force.

In the event of exceptional unavailability of the reserved equipment, the Company undertakes to provide equipment of equivalent or superior quality at no additional cost.

Article 10 – Use of Equipment

The equipment is:

• strictly personal,

• non-transferable,

• not sub-rentable.

The Client is responsible for proper use of the equipment and declares that they are fit to use it.

Article 11 – Liability

The Client is responsible for the equipment from the time it is collected until it is returned.

In the event of:

• loss,

• theft,

• damage,

the Client must compensate the Company for repair or replacement costs (up to the new replacement value).

Article 12 – Insurance

Breakage/theft insurance may be offered as an optional service in-store.
The terms and exclusions are specified at the time of subscription.

Article 13 – Cancellation 13.1 Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to services provided on a specific date or during a specific period, such as sports equipment rental.

13.2 Cancellation by the Client Before Collection

The Client may cancel their reservation before collecting the equipment under the following conditions:

• Cancellation more than 7 days before the start of the rental → the deposit may be credited toward a future reservation.

• Cancellation less than 7 days before the start → the deposit is retained by the Company as compensation.

No refund of the balance applies, as the balance is only charged at the time of equipment return.

13.3 Weather Conditions

No refund will be issued in the event of unfavorable weather conditions, except in the case of total and official closure of the ski area, upon presentation of official proof.

In this case, the Client may choose between:

• rescheduling the reservation, or

• a full refund of the amounts paid (including the deposit).

Any cancellation request must be made in writing (email or postal mail) and will be taken into account on the date it is received by the Company.

Article 14 – Personal Data

The Company collects and processes the Client’s personal data necessary for reservation management, including:

• last name, first name, email address, phone number, date of birth (if requested),

• banking information for online payments (processed via a secure platform),

• information relating to reservations and rented equipment.

Data is used exclusively for:

• processing and confirming reservations,

• invoicing and payment,

• managing collection and return of equipment,

• communication with the Client (confirmation, modifications),

• legal compliance.

Client Rights

In accordance with the GDPR, the Client has the following rights:
access, rectification, erasure, restriction, objection, data portability.

These rights may be exercised by email or by post to the Company’s registered office.

Security

The Company implements all reasonable technical and organizational measures to protect personal data.

Privacy Policy

For more details on data management and cookies: [link to privacy policy].

Article 15 – Intellectual Property

All content on the Website is the exclusive property of the Company.
Any reproduction or use without authorization is prohibited.

Article 16 – Governing Law and Disputes

These GTCR are governed by French law.
In the event of a dispute, an amicable solution will be sought prior to any legal action.
The Client may refer the matter to the competent consumer mediator, whose contact details are available upon request.